With VirtualMaqazin Order Protection, you will be able to : If a seller asks you to make a payment that bypasses VirtualMaqazin, report them to us immediately. Any payment made that bypasses VirtualMaqazin is not protected by VirtualMaqazin. More payment options will be available on VirtualMaqazin in the future. What payment methods are accepted on VirtualMaqazin? What transactions are eligible for VirtualMaqazin Order Protection?Īll transactions on VirtualMaqazin adhere to our Transaction Services Agreement.Įvery payment made on VirtualMaqazin is covered by Order Protection. When the item you received that was assured to be genuine was fake. When the item you received was not as described. When the item you ordered did not arrive. When am I protected by VirtualMaqazin Order Protection? **In exceptional circumstances outside the control of VirtualMaqazin, we reserve the right to ask you to wait longer than the stated delivery time for your purchase. VirtualMaqazin has a comprehensive dispute process that protects you when you are unhappy with your transaction and get your refund. VirtualMaqazin will also fully refund the money paid by the buyer If the products sold are found to be counterfeit, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded). if you refuse customs clearance, or because of natural disasters.Ĭertain types of products are guaranteed to be genuine by sellers participating in the VirtualMaqazin Guaranteed Genuine. Full refunds are not available if your order did not arrive due to factors within your control, or exceptional circumstances outside the control of sellers and buyers: e.g. If you do not receive your purchase within the stated delivery time** (60 days maximum), a full refund will be offered. You can also track the progress of your delivery at anytime. Your payment is only released to the seller after you confirm* satisfactory condition of your purchase. Pay securely online without worrying that your credit card details will be exposed. VirtualMaqazin Order Protection consists of 5 parts:: VirtualMaqazin Order Protection is our guarantee to you that every transaction you make on VirtualMaqazin is completely secure.
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